Consultations are made by phoning the Surgery or online at Hotdoc.com.au. Appointments are normally made for 15 minute consultations. Longer appointments may be necessary for insurance, employment medicals, driver’s licence medicals, full medical check-ups and some medical procedures.
The aim of this Practice is to keep appointments running to schedule. However, priority will be given to urgent cases when necessary and this may cause some delays.
When Doctors run late, it is annoying for patients and stressful for staff and doctors. Quite often our consultations can run over time. Just 4 minutes extra per consultation means that the Doctor is 1 hour late at the end of the session.
You can assist us by the following:
Understanding that a “fit in” or “brief” appointment is really for urgent/can’t wait conditions on the day, and that the Doctor will only deal with that urgent problem at that time.
Reception staff will inform you, where possible, of any delay when you arrive.
New Patients are welcome at the Norwood Family Practice and standard 15 minute appointments are offered. If you think that you will need a longer appointment time you can request this when making your booking.
The Doctors at Norwood Family Practice appreciate that your time is important and do their best to run to time.
To help your Doctor to run on time please be aware that a normal appointment is only 15 minutes. Please be mindful of how many things can be dealt with in this time. If you have a “list” of items to discuss please consider booking a long appointment or bear in mind that not all items may be attended to in 15 minutes AND you may be asked to book another appointment.
We encourage patients who have bookings later in the morning or afternoon to call prior to coming in, to see if their Doctor is running on time.
We understand that at times some patients may feel unable to wait in the waiting room due to ill health or distress – if this is the case, please inform the reception staff and they will be happy to escort you to a more private room.